Refund policy

In-store returns

We do not accept returns on items purchased in store, so please make sure you are happy with your item before you buy it and that you have tried it on and inspected it. All our items are preowned and sold as seen.

Online returns 

If you bought an item online, please contact us if you have a problem and we will do what we can to resolve it for you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Unfortunately we do not cover the return postage costs. Items should be sent back to us via a secure, trackable service.

Return Address:

The Little Dress Shop

13a Finkle Street

Richmond

North Yorkshire

DL10 4QA

We reserve the right to refuse a refund if an item is returned in a further worn or damaged condition.

To start a return, you can contact us at info@thelittledressshoprichmond.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items exempt from being returned are Gift Cards, Sale Items and Personal Care Items. For hygiene reasons we also cannot offer refunds or exchanges on underwear, earrings and swimwear.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Your Statutory Rights are not affected by this clause.