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FAQs

Do you buy items?

We don’t buy items, we sell them on your behalf.

How does it work?

We sell items on your behalf as an Agency.

We take a commission on the final selling price once the item is sold.

How much commission to you take?

We work on a 50/50 commission split. We pay out 50% commission in £ on the agreed sale price.

We can also offer 60% of the sale price as a credit note to spend with us - please ask for more information.

How do I get paid?

We offer 2 payment options depending on your preference, cash from the shop or bank transfer/Paypal.

Please note that limited cash is kept on the premises, so please call the shop to check the amount due to you is available prior to visiting. 01748519421.

My items sold but my payment wasn’t ready for me to collect?

We reconcile our accounts every fortnight. Sometimes an item sells just after that process has taken place, so the payment for that item will be made to you in the next reconcile.

What kind of items do you take?

We have a passion for selling ethical high end high street and designer fashion. Our reputation relies on us stocking only the very best, therefore all items must be clean, pressed and in as-good-as-perfect condition as possible. We do not accept supermarket or fast fashion brands as they do not hold any resale value.

Why do you refuse items?

Please do not take offence if we decide not to take stock in. We have a good idea what is likely to sell and what is not. We have very limited space, therefore must be selective. 

We also want something unique, different or in demand, so if your item is too similar to other items we already have on our rails we may not be able to accept it.

When can I bring my items in?

We accept items every day during opening hours. If you have more than 10 items, we ask that you please contact us first as we have limited space. 01748519421 info@thelittledressshoprichmond.com

What sizes do you sell?

We cater for all shapes and sizes therefore we accept all sizes from 0 to plus size.

How long do you keep items on sale?

We keep items on sale for approximately 6 weeks, or to suit the season. However, if we find your items are not getting any interest we may choose to delist them sooner to make room for new items. If your items do not sell within the 6 week period, we ask that you come and collect them.

If delisted items are not collected within 14 days of the collection date on your receipt, we will need to dispose of them via our charity shop partners.

Do you take men’s items?

We do not take men’s clothing but there are some small items such as wallets, keyrings etc that we will accept.

How do I know what items I can bring in?

We accept items by the current season and handbags / small leather goods all year round.

I have a fake designer handbag - can I sell it in your shop?

No. It’s against the law.

Do you contact me when my items sell?

Yes, we contact clients to notify them of a sale and to arrange payment of their commission.

Will you contact me to arrange collection of overdue items?

No, we would permanently be on the phone therefore it is uneconomical and unreasonable to call every customer to remind them of collection dates. 

Why did you donate my overdue items to charity?

We hold your items for as long as we can if they do not sell, however we have limited space. If we do not hear from you within 14 days of your stated collection date, we have no option but to send to them onto local charities.

Can I take my items back before the collection date?

Your item is still yours until we have sold it, so it’s OK to change your mind. If you choose to take it back please contact us and we will take it off sale and hold it in the stock room for you.

What is the delivery charge for items bought from your website?

We charge a standard rate of £5 for small and £9 larger items for P&P to any address in the UK. This service secure and insured. We aim to process orders within a 2 working day timeframe.

Click and Collect in store is free, just select that option at checkout.

Can I reserve an item?

As we only have one of anything we do not reserve items. It is only fair to the owner of the item that the item has the best chance of being sold by being available to everyone.

I have bought an item. What is your returns policy?

In-store returns

We do not accept returns on items purchased in store, so please make sure you are happy with your item before you buy it and that you have tried it on and inspected it. All our items are preowned and sold as seen.

Online returns 

If you bought an item online, please contact us if you have a problem and we will do what we can to resolve it for you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Unfortunately we do not cover the return postage costs. Items should be sent back to us via a secure, trackable service.

Return Address:

The Little Dress Shop

13a Finkle Street

Richmond

North Yorkshire

DL10 4QA

We reserve the right to refuse a refund if an item is returned in a further worn or damaged condition.

To start a return, you can contact us at info@thelittledressshoprichmond.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Items exempt from being returned are Gift Cards, Sale Items and Personal Care Items. For hygiene reasons we also cannot offer refunds or exchanges on underwear, earrings and swimwear.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Your Statutory Rights are not affected by this clause.

What is your Facebook and Instagram page?

Find us at @thelittledressshoprichmond 

What are your opening days / times?

Please check our Facebook page for the most up to date opening house and appointment availability. https://facebook.com/thelittledressshoprichmond