Delivery & Returns
Delivery
We charge £5.95 standard and £9.95 express delivery for postage and & packaging costs to any address in the UK. This service is secure and insured. We aim to process orders within a 2 working day timeframe.
Click and Collect in store is free, just select that option at checkout.
Returns
In-store returns
We do not accept returns on items purchased in store, so please make sure you are happy with your item before you buy it and that you have tried it on and inspected it. All our items are preowned and sold as seen.
Click and collect returns
We offer a no quibble return and full refund if you bought your item online from our website and collect it from our physical store if it is deemed not suitable, or if you simply changed your mind at the point of collection. Please make sure you are happy with your item before leaving the store. Once the item is collected and taken from the store, it is deemed as suitable and none refundable.
Online returns
If you bought an item online, please contact us if you have a problem and we will do what we can to resolve it for you.
We have a 14-day return policy, which means you have 14 days after receiving your item, to change your mind and request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with the pink security tag intact and in its original packaging.
Please note returns will be rejected if our pink security tag is removed.
Unfortunately we do not cover the return postage costs. Items should be sent back to us via a secure, trackable service.
Return Address:
The Little Dress Shop
13a Finkle Street
Richmond
North Yorkshire
DL10 4QA
To start a return, you can contact us at info@thelittledressshoprichmond.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items exempt from being returned are Gift Cards, Sale Items and Personal Care Items. For hygiene reasons we also cannot offer refunds or exchanges on earrings and swimwear.
The item you have bought may be lovingly used before it became yours, so some wear is to be expected. However, we pride ourselves on selling items that we consider are in very good or immaculate condition.
Occasionally there is additional wear and tear and the price you have paid reflects that.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund too.
Your Statutory Rights are not affected by this clause.